The BackupWall plugin is missing, blank or fails in WHM, cPanel or DirectAdmin
Check the plugin installer ran after BackupWall, the cPanel feature backupwall is on for the user, the BackupWall services are running, and reload the panel page once after an upgrade. Plesk has no plugin.
cPanel: the BackupWall tile is missing for a user
- Open WHM → Feature Manager and check that the feature
backupwallis on for that user's feature list. The installer registers it as available by default. - The user plugin works in the Jupiter theme only. There is no Paper Lantern version.
- Make sure both installers ran, in order:
bash cpanel-plugin/whm/install.shthenbash cpanel-plugin/cpanel/install.sh. The cPanel one stops with a message if the WHM one has not been run.
WHM: BackupWall is missing under Plugins
- The WHM plugin is limited to root-level WHM users; WHM resellers cannot open it.
- Check cPanel is v100 or newer: the installer refuses older versions.
- Run
bash cpanel-plugin/whm/install.shagain.
DirectAdmin: nothing under Extra Features
- Run
bash directadmin-plugin/install.sh. It restarts DirectAdmin. If your admin account is not calledadmin, runDA_ADMIN=youradmin bash directadmin-plugin/install.sh. - Only the Evolution skin was checked.
- There is no reseller level, only admin and user.
The plugin loads but is blank or shows errors
- Check the BackupWall services are running:
systemctl list-units 'backupwall*'. The plugins reach BackupWall on127.0.0.1:8087; if it is down, they show nothing useful. See The console will not open or a service is down. - After an upgrade or an update, reload the panel page once; the plugin bundles are rebuilt in some builds. An update from Settings → Software updates does not change the plugins, so run the plugin installers again (the ones you use).
- If you deleted the plugin's API key under Settings → API keys, run the plugin installer again to create a new one.
- The plugin service key lives at
/var/cpanel/backupwall/service.key(WHM and cPanel) or/usr/local/directadmin/plugins/backupwall/service.key(DirectAdmin). Do not copy or share it.
DirectAdmin: backups fail after someone changed keys
BackupWall talks to DirectAdmin with a stored login key named backupwall. If someone revokes it, backups fail until you run install.sh again.
Downloads do not resume or fail
- Downloads resume only when the
/backupwall-downloadweb-server proxy is in place. On cPanel the installer sets it up for EA4 Apache only; LiteSpeed-only or nginx-only cPanel servers were not tested. On DirectAdmin a timer re-applies the proxy every 5 minutes, so after you switch DirectAdmin's web server, downloads can fail for up to 5 minutes. - A download link works until its 6-hour token expires, the file's 48-hour limit passes, it is deleted, an administrator uses "revoke all links", or the admin password changes.
Plesk
There is no Plesk plugin. Use the console at https://<server-ip>:8087.
Still stuck? Open a ticket at portwall.net/billing or write to [email protected], and attach a support bundle. See Report a problem and make a support bundle.