I cannot sign in to the BackupWall console
Check the address and username, then whether the account is locked after 10 failed attempts (it unlocks after 15 minutes, doubling up to 24 hours). There is no password-reset command, so use a second admin. After a Disaster Recovery rebuild, sign in with the old server's admin password.
Check the basics
- The console is
https://<server-ip>:8087. Accept the certificate warning. On a server with no panel installed without aDOMAIN, it ishttp://<server>/on port 80. - The first admin is
admin, with the password the installer printed once. It is also in/root/backupwall-install.logif you did not delete it. - Inside WHM or DirectAdmin you are signed in by the panel; there is no separate login and no Sign out button.
The account is locked
10 failed logins lock that username for 15 minutes, then 30, doubling up to 24 hours. Anyone who can reach port 8087 and knows the username can keep it locked, so restrict port 8087 to your own addresses in the firewall. Open sessions and API keys keep working. Wait for the lock to expire, or sign in as another admin.
I forgot the admin password
BackupWall has no forgotten-password flow and no command that resets a lost admin password. Sign in as another admin (Settings → Users) and set a new password for the user. This is why you should create a second admin on day one. If no admin can sign in, there is no supported reset; contact PortWall.
I lost my authenticator
Two-factor login has no recovery codes and no admin reset. A lost authenticator means editing the database by hand. Contact PortWall before you try.
After a Disaster Recovery rebuild
The restored database brings back the old server's users. Sign in with the old server's admin password, not the one the new installer printed.
Changing the password
Settings → Profile → Change password. The new password needs at least 12 characters, and changing your own password needs your current one.