Can cPanel users restore and download their own backups?

What users can do

In cPanel, Files → BackupWall opens the account owner's self-service pages: My backups, My restores and Downloads. Users can:

• List their own backup points.
• Restore Everything, Files, Databases, Email or DNS zones. End-user restores always write into the user's own account, and every overwrite takes a safety copy first.
• Download a backup as a .tar file (see below).

Download a backup

1. In My backups, choose Download on a backup.
2. Choose Files, Files + Databases or Databases only.
3. The server builds the archive in the background. Open the Downloads page and wait until the status is Ready.
4. Choose Download.

The result is an uncompressed .tar file that never includes mail. It is kept for 48 hours. On cPanel an interrupted download can normally be resumed, provided the /backupwall-download Apache proxy is in place. The link works until its 6-hour token expires, the file's 48-hour limit passes, the download is deleted, an administrator uses "revoke all links", or the admin password changes.

How users are kept apart

The plugin runs as the account owner and reaches BackupWall through cPanel's own user-to-root channel, which takes the account name from the authenticated cPanel session. A user cannot ask for another account's data.

Enable the plugin for users

1. Install the WHM plugin, then the cPanel plugin. See Install the panel plugins.
2. If the tile is missing for a user, open WHM → Feature Manager and make sure the feature backupwall is on in that user's feature list. The installer registers it as available by default.

The cPanel plugin never shows the licence banner. Restores and downloads work in every licence state.

Limits

• Jupiter theme only.
• Downloads never include mail.
• A MongoDB job has no self-service restore.
• Restore always overwrites the live account; there is no dry run.