How do I order BackupWall and get a licence key?
BackupWall by PortWall is sold through PortWall's billing portal at portwall.net/billing, one licence per server. During the closed beta, licence keys come with your beta invitation and BackupWall is not yet listed in the portal.
Where BackupWall is ordered
PortWall products are ordered, invoiced and supported through the PortWall billing portal at https://portwall.net/billing. The same portal serves PortWall WAF and SpamDuster. At the time of writing BackupWall is not yet listed there: the product is in a closed beta, and licence keys are issued by PortWall by invitation. Public ordering will go through the portal like the other products.
PortWall has not published BackupWall's plans, prices, trial or refund terms. Do not assume any; ask PortWall.
What you get with a licence
- One licence key per server. A key is tied to one public IPv4 address, one installation and one machine. See How licensing works.
- Updates for a licensed server. See How updates work.
- Support through PortWall.
Order one licence for each server. For servers that move IP or are rebuilt, see Activate or move your licence.
Invoices, renewals and cancelling
Invoices, payment, renewals, upgrades and downgrades, cancelling and the portal login are written once for all PortWall products in PortWall's account documentation (portwall.net/docs/account/). A licence that lapses (for example an unpaid invoice) goes into a 3-day Grace and never blocks restores. See What happens if your licence lapses.
Getting help
- Ticket: sign in to the portal at https://portwall.net/billing and choose Support → Open New Support Ticket. Say which service the ticket is about, what you did, what you expected and what happened.
- Email: [email protected]. The office is open Sunday to Thursday, 09:00 to 18:00 Gulf Standard Time.
- During the beta: use the contact PortWall gave you with your invitation. See Report a problem and make a support bundle.
- Security problems: [email protected].